Privacy Policy – Indo Nepal Safar

Indo Nepal Safar (“we”, “our”, “us” or “the Company”) provides Nepal tour planning, group tours, fixed departures, private itineraries and related travel-assistance services for customers travelling from India to Nepal.

This policy applies to information collected through our website, enquiry forms, booking forms, telephone calls, email, WhatsApp, social-media interactions and direct customer communication.

Information You Provide Directly

• Name, phone number, email address, city and communication preferences.
• Travel dates, pickup location, destinations, group size, budget and hotel preferences.
• Traveller names, age groups and room-sharing requirements.
• Identification or document details needed for permits, bookings or border-related arrangements.
• Messages, feedback, reviews, photographs or videos voluntarily shared with us.
• Payment references, transaction status and billing information.

Information Collected Automatically

• IP address, browser type, device type, operating system and approximate location.
• Pages viewed, referral source, date and time of access and website interactions.
• Cookie identifiers and analytics data, subject to browser and consent settings.

• Respond to enquiries and prepare customized Nepal tour proposals.
• Confirm bookings and coordinate hotels, transport, sightseeing and permitted services.
• Communicate route, schedule, weather, availability or operational updates.
• Provide customer support before, during and after the journey.
• Process payments, maintain transaction records and manage refunds where applicable.
• Improve our website, services, itineraries and customer experience.
• Detect misuse, fraud, security incidents or unauthorized activity.
• Comply with legal obligations and lawful requests.
• Send promotional information where permitted and where you have not opted out.

To arrange a Nepal tour, we may need information about multiple travellers. The person making the booking is responsible for ensuring that they are authorized to share information relating to other travellers.

Depending on the itinerary, limited traveller information may be shared with hotels, vehicle operators, guides, permit facilitators or other providers solely to arrange requested services.

Payments may be made through bank transfer, UPI, payment links or other methods communicated during booking. We may retain transaction references, payment status, amount, payer name and booking linkage for accounting and support.

Where a third-party gateway is used, card, bank or payment credentials may be processed directly by that provider. We do not intentionally store complete card numbers, CVV codes or online-banking passwords on our website.

When you call, email or contact us on WhatsApp, we may retain contact details and conversation history to respond, manage bookings, provide service updates and maintain business records.

WhatsApp and other communication platforms operate under their own privacy policies. You may ask us to stop non-essential promotional communication. Essential booking, payment, safety or service messages may continue while a booking is active.

Our website may use cookies or similar technologies to remember preferences, maintain functionality, measure traffic, understand performance and improve user experience.

You can control cookies through browser settings. Blocking some cookies may affect website functionality.

We do not sell personal information as a standalone business activity. Information may be shared where reasonably necessary for the requested service, security, operations or legal compliance.

• Hotels, vehicle providers, guides and local partners involved in the itinerary.
• Payment processors, banks and accounting providers.
• Website hosting, email, analytics, security and support providers.
• Professional advisers, auditors or insurers where reasonably necessary.
• Government authorities, regulators, courts or law-enforcement bodies where legally required.
• A lawful successor entity in a merger, restructuring or business transfer.

We retain information only for as long as reasonably necessary for booking support, accounting, fraud prevention, dispute resolution, legal compliance and record-keeping. Data no longer required may be deleted, anonymized or securely archived.

We use reasonable administrative, technical and organizational safeguards intended to protect information from unauthorized access, misuse, alteration, disclosure or loss.

• Controlled access to booking and customer data.
• Use of reputable hosting, communication and payment providers.
• Reasonable password, access and device-security practices.
• Review of suspected incidents and corrective action where appropriate.

No internet transmission or storage system can be guaranteed to be completely secure.

Subject to applicable law and identity verification, you may contact us to:

• Request correction of inaccurate or incomplete information.
• Request deletion where data is no longer required, subject to lawful retention needs.
• Withdraw consent for future processing where processing is based on consent.
• Opt out of non-essential promotional messages.
• Raise a complaint or request clarification about data handling.

Requests may be limited where information must be retained for accounting, legal claims, security or active bookings.

Family bookings may include children. Information about a child should be provided only by a parent, legal guardian or authorized adult.

We use children’s information only where reasonably necessary for travel planning, room allocation, ticketing, permits, age-based pricing or safety.

Our website may link to hotels, maps, YouTube, social networks, payment services, government information or other third-party sites. We do not control their privacy practices and are not responsible for their content, security or data handling.

We may update this policy to reflect changes in services, technology, operations or legal requirements. The revised date will be shown at the top of this page. Material changes may also be communicated through the website or another appropriate channel.