Refund Policy – Indo Nepal Safar
We understand that travel plans can change because of a family emergency, health issue, date change or unexpected situation. Our team always tries to recover the maximum possible amount from hotels and other suppliers before calculating your refund.
We refund what we can genuinely recover.
We first check the actual deduction made by the hotel, vehicle provider and other suppliers. The remaining eligible balance is returned to you after applicable cancellation and processing charges.
We do not want customers to feel confused about their refund. We explain the deduction clearly and try to reduce unnecessary loss wherever the hotel, vehicle provider or supplier allows us to do so.
When You May Receive a Refund
A refund may be available when some amount remains recoverable after the confirmed booking is cancelled.
- The cancellation was submitted according to our Cancellation Policy.
- The hotel or vehicle provider returned part of the advance.
- A confirmed service could not be provided and no replacement was accepted.
- A duplicate or extra payment was successfully verified.
- Indo Nepal Safar cancelled a service and a recoverable balance remained.
What Cannot Usually Be Refunded
Some amounts are already paid or committed before the journey begins. These may not be recoverable.
- Applicable cancellation charges.
- Non-refundable hotel rooms or group room blocks.
- Vehicle booking, reporting, permit or border-pass charges.
- Fixed-departure seat confirmation amounts.
- Payment gateway, bank or processing charges.
- Services already used, partially used or voluntarily skipped.
How We Calculate Your Refund
We keep the calculation simple. First, we check the amount paid by you. Then we deduct only the applicable cancellation charge and the actual supplier deductions.
Hotel and Vehicle Refunds
Hotels and vehicle providers follow their own cancellation rules. We can refund their portion only after they confirm or return the amount.
- Non-refundable hotel bookings remain non-refundable.
- Unused hotel nights after check-in are generally not refunded.
- A vehicle already dispatched or reported may be fully chargeable.
- Mountain vehicles and permits may have separate conditions.
- Any recovered supplier amount is passed on after deductions.
When Refund Is Normally Not Possible
- No-show or cancellation after the tour has started.
- Missed sightseeing caused by late arrival or personal delay.
- Early departure or voluntary cancellation during the journey.
- Missing, incorrect or invalid travel documents.
- Unused services that were already confirmed and paid for.
- Customer-requested route changes during the trip.
Before Cancelling, These Options May Help
Sometimes cancellation is not the best option. Depending on supplier approval and availability, we may help you reduce the loss through one of these alternatives.
Move the booking to another available date.
Keep an approved amount for a future booking.
Transfer the booking where supplier rules allow.
Simple Refund Process
Share your booking ID, traveller name, payment proof and cancellation acknowledgement.
Our team confirms the actual deductions made by hotels, vehicles and other providers.
The approved amount is returned through bank transfer, UPI or another agreed method.
How Long Does a Refund Take?
Once the final refundable amount is confirmed, an approved refund is normally initiated within 7–10 working days.
Your bank, UPI provider or payment gateway may take additional time to show the amount in your account.
Weather or Unavoidable Situations
Floods, landslides, border closures, strikes, earthquakes, government restrictions and similar events are handled according to the amount recoverable from suppliers.
Common Refund Questions
Will I receive the refund immediately after cancellation?
No. We first need to check the actual deductions with the hotel, vehicle provider and other suppliers. After the eligible amount is confirmed, the refund process begins.
Can I get a refund for unused sightseeing?
Usually not when the sightseeing or vehicle was already reserved and paid for. Each request is reviewed according to the confirmed booking.
Can I choose travel credit instead of a bank refund?
Yes, where approved. The credit amount, validity and future price difference will be confirmed in writing.
What should I send with my refund request?
Send your booking ID, lead traveller name, payment proof, cancellation acknowledgement and correct bank or UPI details.
Need Help with Your Refund?
Share your booking ID, traveller name and payment details. Our team will review the booking and explain the eligible refund and deductions clearly.